Terms of Service

1. Who we are

Delft Dibs is operated by Delft Dibs VOF, founded by a small team of TU Delft students. We built this service to help fellow students and young professionals find housing faster across Delft, Rotterdam, and The Hague.

For account questions email accounts@delftdibs.nl. For general feedback, bugs, or suggestions, visit our contact page.

2. What the service does

Delft Dibs automatically monitors multiple third-party rental listing platforms across Delft, Rotterdam, and The Hague, and sends you email alerts when new listings appear that match your search preferences. We do not list housing ourselves. We aggregate and index publicly visible listings from other websites.

Delft Dibs offers a free tier and an optional paid tier, Dibs Pro. Browsing your personalised recommendations on the website and receiving WhatsApp community updates is free. From 1 August 2026, instant listing alerts delivered directly to your email inbox are part of Dibs Pro (€4.99/month). You are only ever charged if you actively choose Dibs Pro and complete checkout, and Dibs Pro then renews automatically each month until you cancel: see section 5 for full pricing, billing, and cancellation terms.

3. Accuracy & limitations

We scrape and index listings automatically. This means:

• Listings may occasionally be outdated, duplicated, or missing by the time you see them.
• Rent figures, sizes, and other details are extracted from third-party pages and may contain errors.
• Our service may be temporarily unavailable due to changes on the platforms we monitor, server issues, or routine maintenance.
• Market analysis figures (median rent, scarcity scores, value estimates) are statistical approximations for informational purposes only. They are not financial advice.

We are a small student team and cannot guarantee perfect uptime, completeness, or accuracy. If you notice something wrong, please tell us and we will fix it.

4. Accounts

To use Delft Dibs you must create a free account. By registering you confirm that:

• You are at least 18 years old, or have parental consent.
• The information you provide (name, email) is accurate.
• You will keep your login credentials secure and not share your account.

We reserve the right to suspend or remove accounts that abuse the service, attempt to scrape or reverse-engineer our systems, or violate these terms.

5. Pricing & payments

Delft Dibs has a free tier and an optional paid tier, Dibs Pro.

• Free: browse your personalised listing recommendations on the website and receive WhatsApp community updates. This stays free.
• Dibs Pro (€4.99 per month): everything in Free, plus instant personalised listing alerts delivered straight to your email inbox the moment a match appears.

From 1 August 2026, direct email alerts become part of Dibs Pro. If you choose not to subscribe, your account stays active and free: you keep full access to your recommendations on the website, you simply stop receiving the email push.

No charge until you subscribe. We never charge you unless you actively choose Dibs Pro and complete checkout: there is no auto-enrolment and no charge to any existing account. Once you subscribe, Dibs Pro renews automatically each month until you cancel (see below).

Billing & cancellation. Dibs Pro is billed monthly in euros and renews automatically each month until you cancel. You can cancel anytime from your billing settings; cancellation stops the next renewal, and you keep Pro access until the end of the period you have already paid for. We do not offer pro-rated refunds for partial months.

Right of withdrawal. As an EU consumer you normally have a 14-day right to withdraw from a new subscription. Because Dibs Pro is a digital service that begins immediately, when you subscribe you expressly ask us to start the service right away and acknowledge that you lose the right of withdrawal once alerts have begun. If you believe the right still applies to you, contact info@delftdibs.nl and we will help.

Payments are processed securely via Stripe. We never see or store your full card details.

6. Your data & privacy

What we collect: your email address, search preferences (rent range, property type, location, etc.), and a hashed session token to keep you logged in.

Why we collect it: solely to match your preferences against new listings and send you alerts. We do not build advertising profiles or sell your data. We only share it with the processors that keep Delft Dibs running, listed in full in our Privacy Policy.

Cookies: we set one session cookie when you log in. It is HTTP-only, scoped to this domain, and used only for authentication. No tracking or analytics cookies are set.

Storage: all data is stored on EU-based servers. We retain your data for as long as your account is active. If you delete your account, your personal data is removed within 30 days.

For full details, including your rights under the GDPR, retention schedules, third-party processors, and how to file a complaint with the Autoriteit Persoonsgegevens, see our standalone Privacy Policy.

7. Limitation of liability

Delft Dibs is provided "as is" without warranties of any kind. We are not liable for:

• Missing a listing due to a scraping delay, outage, or platform change.
• Inaccurate information extracted from third-party platforms.
• Any financial loss arising from decisions made based on our market data or alerts.
• Issues with listings, landlords, or rental agreements. Those are between you and the landlord directly.

Our maximum liability to you in any situation is limited to the amount you have paid us in the last 30 days (for free-tier users, €0).

8. Changes to these terms

We may update these terms as the service evolves. If we make significant changes we will notify you by email before they take effect. Continued use of Delft Dibs after changes take effect means you accept the updated terms.

9. Contact & feedback

We are a small student team. If you find a bug, notice a missing listing source, or have a feature idea, please reach out.

• Account questions: accounts@delftdibs.nl
• Bug reports & suggestions: use our contact page and include as much detail as you can.

We read every message and aim to reply within 5 business days.