Terms of Service

1. Who we are

Delft Dibs is a student-run project operated by a small team of TU Delft students. We built this service to help fellow students and young professionals find housing in Delft faster. While we are registered for the purpose of processing payments, this remains a small independent initiative and not a large commercial operation.

For account questions email accounts@delftdibs.nl. For general feedback, bugs, or suggestions email info@delftdibs.nl.

2. What the service does

Delft Dibs automatically monitors multiple third-party rental listing platforms and sends you email alerts when new listings appear that match your search preferences. We do not list housing ourselves. We aggregate and index publicly visible listings from other websites.

Our free tier gives access to weekly market digest updates via WhatsApp. The paid tier (€4.99/month) provides personalised, instant email alerts based on your preferences.

3. Accuracy & limitations

We scrape and index listings automatically. This means:

• Listings may occasionally be outdated, duplicated, or missing by the time you see them.
• Rent figures, sizes, and other details are extracted from third-party pages and may contain errors.
• Our service may be temporarily unavailable due to changes on the platforms we monitor, server issues, or routine maintenance.
• Market analysis figures (median rent, scarcity scores, value estimates) are statistical approximations for informational purposes only. They are not financial advice.

We are a small student team and cannot guarantee perfect uptime, completeness, or accuracy. If you notice something wrong, please tell us. We genuinely want to fix it.

4. Accounts

To use Delft Dibs you must create a free account. By registering you confirm that:

• You are at least 18 years old, or have parental consent.
• The information you provide (name, email) is accurate.
• You will keep your login credentials secure and not share your account.

We reserve the right to suspend or remove accounts that abuse the service, attempt to scrape or reverse-engineer our systems, or violate these terms.

5. Subscriptions & payments

The paid plan is currently €4.99/month. Payments are processed securely via Stripe. By subscribing you agree to recurring monthly billing until you cancel.

• You can cancel at any time from your dashboard. No cancellation fees.
• Cancellation takes effect at the end of the current billing period.
• We do not offer refunds for partial months, but if you experience a significant service outage we will consider it on request.
• Prices may change in the future. We will give at least 30 days' notice before any price increase.

6. Your data & privacy

What we collect: your name, email address, search preferences (rent range, property type, location, etc.), and a hashed session token to keep you logged in. If you sign up via Google, we also receive your Google account ID and whether your email is verified by Google.

Why we collect it: solely to match your preferences against new listings and send you alerts. We do not build advertising profiles, sell data, or share it with third parties outside of the services that keep Delft Dibs running (our hosting provider and, if you subscribe, Stripe for payment processing).

Cookies: we set one session cookie (dd_session) when you log in. It is HTTP-only, scoped to this domain, and used only for authentication. No tracking or analytics cookies.

Storage: all data is stored on EU-based servers. We retain your data for as long as your account is active. If you delete your account, your personal data is removed within 30 days.

Your rights: you can request a copy of your data, correction of inaccuracies, or full deletion at any time by emailing accounts@delftdibs.nl. We will respond within 14 days.

7. Limitation of liability

Delft Dibs is provided "as is" without warranties of any kind. We are not liable for:

• Missing a listing due to a scraping delay, outage, or platform change.
• Inaccurate information extracted from third-party platforms.
• Any financial loss arising from decisions made based on our market data or alerts.
• Issues with listings, landlords, or rental agreements. Those are between you and the landlord directly.

Our maximum liability to you in any situation is limited to the amount you have paid us in the last 30 days.

8. Changes to these terms

We may update these terms as the service evolves. If we make significant changes we will notify you by email before they take effect. Continued use of Delft Dibs after changes take effect means you accept the updated terms.

9. Contact & feedback

We are a small student team and we genuinely care about making this better. If you find a bug, notice a missing listing source, or have a feature idea, please reach out.

• Account questions: accounts@delftdibs.nl
• Bug reports & suggestions: info@delftdibs.nl (include as much detail as you can)

We read every message. Response times may vary since we're doing this around our studies, but we aim to reply within a few days.